If you are looking to buy Lamp holders, lights, ceiling roses and cord grips from the company Jinsanye Imp and Exp Fuzhou Co Ltd located in Fujian China then you may want to read this first for your reference. And if you are planning to deal with this company or recently visiting their page in Alibaba, take a look at buyer’s experiences below when purchasing the mentioned products above in China.
Jinsanye Imp and Exp Fuzhou Co Ltd
#8 Yangqiao Road, Gulou, Fuzhou, Fujian, China, 35001, China
Initial contact with the supplier:
Online Supplier Directory
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
I did months of research to find a suitable supplier for lamp holders and lighting components.
Jinsanye Imp and Exp Fuzhou Co Ltd is a manufacturer and trading company.
I paid the full amount up front for my order of $3044 in September 2016.
It was EXW. The supplier packed all the items themselves and sealed the boxes. They never covered all the products thoroughly and just threw the items into single wall boxes, with lamp holders on top of ceiling roses and with ceiling roses not being covered and put with rough edges against smooth edges. They had no warning signs of fragile on the boxes, no upside, nothing. It was so unprofessional.
When the stock arrived in South Africa in January 2017, much later than what they promised which was initially only a month, 90% was damaged and I let them know. They apologized and promised to replace the stock. Then they said it was Chinese New year and they will do it after the holidays. After months of asking and empty promises by the supplier, with all the emails as evidence that they made the promises to replace the stock, they refused to do so anymore.
I reported them to Alibaba who apparently did an investigation although they disregarded all the evidence I sent them and only took the word of the supplier. No success in that process which also took forever with so many communication without any fruitful results. Alibaba said they can’t do anything and yet they keep on advertising the supplier and did not even give them a warning or show the dispute on their site.
Do not buy anything from this supplier! They are frauds!!! They denied all the evidence although I sent it to Alibaba in “eml” format as orignal emails. Every time they have a new excuse.
I will never use Alibaba again! I will never buy from this supplier again. I will also make sure that a 3rd party go and inspect everything and how it is packed and that the supplier is trustworthy, since this was a scam and fraudulent people.