Esferasoft Solutions Pvt Ltd

Are you planning to purchase web design & maintenance from the company Esferasoft Solutions Pvt Ltd located in Mohali India then you may want to read this first for your reference. If you are looking to buy with this company, take a look at buyer’s experience below who ended up having a problem in their services when purchasing web design & maintenance.

Buyer’s Nationality:
Australia

Seller:
Esferasoft Solutions Pvt Ltd

Seller Website:
http://www.esferasoft.com/ http://www.esferasoft.com/services/

Seller Address:
SCF 20, PHASE 2, Mohali, Mohali, 00000, India

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
web design & maintenance

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
I started with this project with these contractors just over a year ago. The project was one that had been already partially completed and just need to be finished. The project was to finish an integrated Prestashop site. I with this contractor (Gaurav Sharma), he did not have the competence to finish the project.

He then passed the contract to another member of their team Himanshu Gumber, we went through the same process with him. Even promised the site/project was finished, we did stock takes, etc to bring the site live. Ultimately that was a lie, the site wasn’t ready or even working. After that I still continued with Himanshu trying to get the site finished, asking constantly to have all work done demonstrated. I could never show all or all the functionality as clearly it wasn’t finished. He ended up after again wasting a lot of my time then passed the project to another person on their team, Vinot.

Vinot took me through the same process of the previous 2 contractors, constantly telling me the site was finished and displayed all functionality that was part of the project. Again I constantly asked to be demonstrated a fully functional site as per the brief and the contract. He showed me parts of it, but the functionality was very poor and did not do as required or as per the brief. He then passed my work onto Mridulla Gupta Chief Technical Officer (CTO) Esferasoft Solutions Pvt Ltd

Mridulla told me she was the CTO of the company and would fix all the issues that hadn’t been fixed over the last year this project has been with their company. A few weeks later, no further progress, just more promises without delivery. The company ultimately is only interested in billable hours, and do not care what rubbish they deliver to you. They do not like to be held accountable for either delivering what they are contracted to do, nor the functionality of what they do. At any sign of trouble or challenging their performance, they move you on to someone else in the company that can bill you more hours and delivers you just as little. Clearly, the company is based on lying, dishonesty, and incompetence.

This is from someone that has wasted 1 year and USD$6,000

User Recommendations:

VERY DISAPPOINTED, WASTE OF TIME AND MONEY!!!