If you are you dealing with the company Beta Packaging Machinery Co Ltd located in Xiamen China who sells coffee packaging machine then you may want to read this first. Read this review of one of the buyer’s experiences with this company when buying coffee packaging machine from this company in China. Consider checking buyer’s reviews and comments before doing business with this company as part of your due diligence.
Beta Packaging Machinery Co. Ltd (aka Better Pack), associated with Xiamen Sengong Packing Equipment Co. Ltd.
#228, Jimei Northern Industrial Park, Tianfeng Road, Xiamen, Fujian, Fujian, China
Initial contact with the supplier:
Type of product(s) being purchased:
Coffee Packaging Machine
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
In March 2017, I purchased a coffee packaging machine from Beta Packaging Machinery Co. Ltd (aka Better Pack) located in Xiamen, China. My contact was the sales manager “Anio Lim”. When I finally received the machine in May, I realized that I had been scammed of my money and had wasted several months of my time. She did not ship the product that was agreed upon in the Quote and Proforma Invoice. She intentionally sold me an inferior product. And once I paid the remaining balance and the product was shipped, she stopped returning all my emails and ignored repeated phone calls and text messages.
I ordered a machine with “Ultrasonic” technology which is the most critical feature required, but was instead shipped a machine with “Heat” sealer which is inferior technology. I also did not receive two adapter parts for the machine, which I paid extra for. So now I have a machine that is useless to me, and has no technical support available.
After receiving the machine, I discovered that Beta Pack does not manufacture the machine. Instead, Anio buys directly from the actual manufacturer Xiamen Sengong Packing Equipment Co. Ltd., and then sells them herself under Beta Pack while using the same address of Xiamen Sengong. I confirmed with Xiamen Sengong that they allow her to do this. I also expressed to Xiamen Sengong that they should stop conducting business with Beta Pack.
Besides the money loss, the worst is the loss of time. I spent 2 months doing research for the desired machine, and another 2 months to order and receive the machine. The price I paid for the machine that I actually received is the approximately the market price. However, after doing research I knew that I required the better more expensive machine. I would have paid the difference for the better machine, which is the most frustrating part. Now, I have to purchase the machine I initially thought I was ordering from another manufacturer, which will take another 2-3 months to research/order/receive.
I am aware that I took on the risk to purchase without visiting the factory myself or have a third-party audit. So I take responsibility for that. However, this does lessen the degree in which Anio is dishonest unethical and fraudulent, and knowingly lied from the beginning of our order process.
The Sales Manager is Anio Lim. She is likely also the owner. She has an associate named Emma Pan.
24 hours hotline: 86-159-59378151
Beta Packaging Machinery Co Ltd
Add: #28, Tianfeng Road, Jimei Northern Industrial Area, Xiamen, China
Company URL: www.betterpack.net
Do not purchase anything from Beta Pack (aka Better Pack). Instead, purchase directly from the manufacturer.
Use caution when considering the lowest price. The problem is these packaging machines, the price difference ranges greatly from different manufacturers throughout China.
Use Trade Assurance from Alibaba.
Obviously, visit factory if possible.