Shenzhen Zest Technology

Buyer’s Nationality:
Croatia

Seller:
Shenzhen Zest Technology via Alibaba

Seller Website:
www.electronic.net

Seller Address:
3rd Floor 2nd Bld Xinfengze industrial park Shangnan East Road Shajing street Bao’an , Xinfengze, Shenzhen, 518125, China

Initial contact with the supplier:
Introduced by a 3rd party

Type of product(s) being purchased:
Android 5.1 car DVD GPS for Hyundai Tucson 2017

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Shenzhen manufactures and sells bad goods that do not match the original colors and dimensions.
Agents Paul Huang and Mr Jake are not competent to discuss the characteristics of the equipment. The device paid me $ 304 in month 2 and $ 72 in return. I returned the device to the sender’s address from Singapore as it was on the bundle.
From Shenzhen claim I sent the wrong address. Alibaba took a subjective approach and stood on the side of the Chinese firm, believing that I was guilty.
They did nothing to trace the package and solve the problem for my benefit. Finally, the messages refer to Crystal Mao with whom I did not negotiate, and Paul Huang is no longer mentioned anywhere. It’s obviously manipulation of the data.
Conclusion:
Dear Customers!
1. Do not ever buy from Shenzhen because their products are bad and the agents are not competent
2. Avoid shopping through Alibaba because you will not be protected in case of dispute

User Recommendations:
Do not buy from Shenzhen via Alibaba