Shenzhen Phoneyue Electronics Co Ltd

Are you researching for information on the company Shenzhen Phoneyue Electronics Co Ltd from Guangzhou China who sells auxiliary input cables? If so, refer below to read one buyer’s experience with this company.

Shenzhen Phoneyue Electronics Co Ltd

Buyer’s Nationality:

Shenzhen Phoneyue Electronics Co Ltd

Seller Website:

Seller Address:

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Auxiliary Input Cables

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I had ordered 120 Auxiliary Input Cables from this company, they had arrived fast as I paid to airship. Upon close inspection of the cables, I had noticed that about 70% of them were slightly different then what they advertised in the pictures and text on there Alibaba site.

What they advertised was metal bodies and what I got was metal shell with plastic under it. Comparing it to the 30% of units that were what was advertised, it was quite easy to pick out the differences. I then went to test the cables on several different devices and found the quality of sound and how they functioned was VERY bad quality. If you moved the device well the cable was plugged in the sound would crackle and pop. These cables can not be resold in this condition.

I then went to tell the company of my issues on WhatsApp, and they just viewed and ignored it. I then went to PayPal, as that is how I made my payment, and did a dispute. They then did respond back and after many times responding, they told me to send back the cables at my expense. I did get PayPal to step in and they had also said to pay to send the cables back.

Cost to ship the cables back to the company is $70, I only paid $115 for the cables. Taking this into consideration and the amount of time I would need to follow up on this, I will have to take this as a small loss. I do think the company knew the hassle it would take to dispute such a small transaction, they could have shipped bad cables on purpose, maybe they just manufacture bad cables. Lesson learned

User Recommendations:
I had MANY great experiences with other company’s from Alibaba. Company’s that will bend over backwards for you so they keep your business. I had had company’s who sent defective product, and had no problem offering a partial refund. That being said, there will always be a few bad apples, us as re-sellers know this and we take the steps to protect our self’s.

The lesson I had learned from this is even if you use PayPal you are not fully protected. I should have made a smaller order at first, but I was thinking ship more save on shipping costs. I did lose a small amount, it could have been worse.


1 comment on “Shenzhen Phoneyue Electronics Co Ltd

  1. I, Richard, have resolved the matter with Shenzhen Phoneyue, and no longer consider the supplier a bad supplier as I have received a full refund for the cables without having to pay the cost of shipping them back.

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