Xoticpc

Buyer’s Nationality:
Belgium

Seller:
Xoticpc

Seller Website:
http://www.xoticpc.com

Seller Address:
4000 Lowell Cir, , Lincoln, NE, 68502, United States

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
MSI laptop

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, , lack of labor, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
First I had to wait for more than 3 months before laptop would be on the market (not mentioned on website) and now they can’t repair anything as this type won’t be manufactured anymore (life cycle of laptop is less than 3 months??). I want to replace laptop by another model.

I’ve ordered a customized laptop on 4th October. When the standard 20 days were passed, I asked about the status. During 2 more weeks I was told that they were already busy customizing the laptop. But after those 2 weeks they must be acknowledged that laptop was not in stock. Wrong information was told to me to tease me.
I selected option to deliver laptop by airplane (to shorten delivery time), but afterwards the price raised. I needed to pay €190 extra. I was forced to pay the extra or to have the standard shipment.
Also be aware that they can only deliver QWERTY keyboards.
The delivery time (shipment, douane) can take up to 21 days …

Laptop is perfect, but not worth:
– to pay custom clearance (€512) => it’s of course out of their hands. Xotic pc don’t have any influence on this. But still good to know to take into account.
– wait for 21 days for delivery
– information to tease you (not in stock)
– extra delivery costs of €190 on top of the already high delivery costs

This was a 1-time cooperation with this company.

Positive feedback: shipment was really good packed. Also certificat, test results were in a nice map. It’s good organized, well packed. High quality.
To compensate the negative issues, a back pack and mouse were free added to the delivery.

UPDATE: I was contacted by management of xoticpc, but only for asking if I would give more stars to the review as they are just a small “family” business. No other sorry, nothing about the inconveniences I had, … They were only anxious about the score.

UPDATE: battery is bad after 3 months. Their support feedback: I need to call from Belgium to Poland. They won’t do anything, even if it’s under warranty. I need to take care of it. See content of mail here under.

If 0 stars was possible to give, I would give them 0 stars. Worst “IT” company ever!!

barry.h@xoticpc.com wrote on 29/03/2017 22:52:

Jan,

You are correct, your batter is under warranty. However, MSi does not send parts only and we do not cover shipping international regardless of the issue. If you would like to pay to ship your system or battery back MSi here in the US I would be glad to setup your RMA to do this.

Otherwise, what Landon was saying was you would need to contact your local MSi repair center to get your system repaired under warranty or new battery if that’s what the issue is. See the location in your area below. Let me know how this goes or how you would like to proceed if want to send your system or battery back to the US.

Belgium

Service Center
MSI Polska Sp. z o.o.
Address: ProLogis Park Wrocław ul. Magazynowa 1, Bielany Wrocławskie 55-040 Kobierzyce
Telephone: (+48 71) 710 52 00
Fax: (+48 71) 710 52 01

Call Center
Telephone: +3 228 080 126
Email: notebook-info@msi.com

Best,

XOTICPC
Barry Hubbard

Loyalty Service & Support

XOTIC PC Inc. 4000 Lowell Circle Lincoln, NE 68502

d 402.413.9171 | f 402.413.9239
e barry.h@xoticpc.com | w www.xoticpc.com

User Recommendations:
xoticpc is just a selling place, without any support/repair service