Shenzhen Ritz Building Industry Limited

Buyer’s Nationality:
United States

Seller:
Shenzhen Ritz Building Industry Limited

Seller Website:
http://www.ritzbuild.com

Seller Address:
Room 301, Shangmei Centre, No. 182, Heping East Road, , Qinghu, Longhua New District, Shenzhen, Guangdong, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Cabinets/Countertops

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, , lack of labor, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I purchased Cabinets and Countertops for a bedroom and Kitchen. The communication process took time due to missed in translation, but eventually the designs were perfected. I received the PI and began the ordering process.

They missed the promised ship date by nearly 30 days
I ordered the color off white/cream, instead I received a mixture colors, cream, yellow tint and some with a green tint. This is not acceptable to have mis-matched colors and Wade Wang from Ritz had a reply of Ooops Sorry, they will fire me if I have to have it fixed and did not do anything to fix it.

They failed to ship my under bed drawers and still charged me for them with no refund or delayed shipment.

The packaging left several doors broken most likely from poor packaging for transport, these broken doors have not been replaced by Ritz.

The countertop, they did send me 3 slabs to be pre-cut and finished to fit my kitchen design, they fabricated them wrong…. Once again they replied Sorry! for a fabricator to install these slabs now I need to find a matching piece at a Chinese supplier and then rather than paying for a $500 install it turns to nearly $1900. Making this cost more than buying it locally.

Wade Wang did what every Chinese supplier does when something their company does wrong….. Sends you the crying emoji and a sob story why they can not tell their boss because they will get fired. In this case he said his wife is pregnant so he cant quit and I should not do business with Ritz because they are bad.

I contacted the Sales manager to get this resolved also….. Not even a reply!

User Recommendations:
I order from China a fair amount, my advice is in most occasions the price appears good, but with Ritz what you really get is something that will indeed have a problem, because they have more than a few employees that are morons….. each one doing some different part of the project. Even the most simple thing gets messed up because of the 2 retarded cross eyed workers that cant read instructions and measure or they let the color blind be in charge of selecting the paint color. This lack of quality control is a certain recipe for being very upset.

I know this sounds harsh, but it IS TRUE, if you are dealing with Ritz Building Supply or anything that is to be built custom to your needs, EXPECT it to either be incomplete or incorrect. Do not take their word for it when they tell you they will take care of your problems if you have any…. The odds are you will never be taken care of and surely NEVER be reimbursed for their mistakes.

This is my second blacklist post, and is honest and 100% true. I hope this report does get read and put some strain on companies that practice doing business this way. Its the only way a company that treats customers poorly will ever change or go out of business.

I blame Wade Wang – Salesperson that does not get management to do what he admits is wrong. and Freddie Tu – Sales Manager who is in charge of sales but will never address your problem…. They just want your money and will never give any of it back.

Thanks for reading and hope this does help someone. Feel free to contact me if you want to know more.