Market Union co Ltd
Australia
Seller:
Market Union co Ltd
Seller Website:
www.mugroup.com.cn
Seller Address:
7F No.1 Building Hi-tech science and technology square , , No.1498,Jiangnan Road, Ningbo, 315040 , China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
general
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Australia/New Zealand
Type of Complaint(s):
, , , , scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occured
User Experience:
This company unknowingly added between 10 -15% onto the factory price without consent. They would advise the factory when in negotiations to add this extra charge to the price and present it as the F.O.B price. This practice is dishonest and unethical as importers put their trust into their export agents.
User Recommendations:
Make sure the agent you are using, especially in Yiwu are giving you the real export price.
Market Union Group (http://www.mugroup.com.cn/en/) is the major partner of the company “YIWU TOP SHINE IMP. & EXP. CO. LTD. (I got this info from NATIONAL ENTERPRISE CREDIT INFORMATION PUBLICITY SYSTEM” in China.
I ordered some hats from Top Shine in 2018 with shipment from Ningbo to Le Havre about 8th Feb. 2019.
The client received the goods ; defective rate is about 20%.
At first the lady Holly Zeng there agreed to be responsible but later she said the problem was due to her maker not her company. She then refused to be responsible.
Since then, they did not reply any more to our emails; they hanged up when we phoned.
We have suffered all the losses.It is really a very bad experience for me.
.