Henan taiguo boiler company
Henan taiguo boiler company
hanghai Road, Zhengzhou City, Henan, , Zhengzhou, Henan, 450002, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
5T Oil fired boiler
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
When we were placing the order,and before payment,the supplier showers us the sky silky and colorful,till we placed final payment.we started to get surprises of shipment delays,and bad items shipped to us.they rejected to send their engineer as agreed while ordering,we discovered later that it’s due to scrap items they sold us.after deciding to return the item and facing them with Chinese authorities,they sent an engineer.While installing ,he discovered burner defective,tried for 5 days to repair till succeeded,but again after he left the burner having daily problems.they refused to support us by parts till we forced them by cancelling their engineer’s flight.at that time they sent all parts needed but when the engineer left,again no support at all. to discover when we opened it that is is just an ordinary steel tank.boiler parts all rusted.anyone who likes to have pics or video can contact us.do never buy with this supplier or else u will end up fooled.they have a list of references to give,when u contact they will tell u all great,to discover later it’s fake clients who are partners of the company.mrs Nancy and Mrs Kim will do their best to keep calming you while lying just not to open any case on thembut never promises followed.
Scrap company.be sure to visit the supplier and don’t believe any pics or videos u see.visit by yourself and see ur product before being shipped and before payment.keep partial payment blocked till after delivery and commissioning.
1 comment on “Henan taiguo boiler company”
This is TAIGUO COMPANY, we are so sad to hear your comments, also very sorry for bringing you any inconvenience. We TAIGUO always provide high quality boiler and sincery service. As to this business, all goods is no problem before the shipment, because we checked all goods. After investigating this business, because your boiler is too big to loaded into container, so you found the forwarder to manage the shipping by youself, and they put all goods on the ship-deck. but your forwarder did not well covering the goods, so in the shipping, some goods is rained, burner got some problem also some equopment is rusted. After find this, you asked us to send engineer to fix this problem, we did sent, and tried our best but failed. However, we asked you to buy new broken parts, but you didnot accept this. Anyway, if you need any assistance from our side, we will respons immediately. Thank you.