Chems Co Ltd

Chems Co Ltd

Buyer’s Nationality:
Virgin Islands, British

Chems Co Ltd

Seller Website:

Seller Address:
FLAT/RM ZH001 B06 29/F LEGEND TOWER 7 , , Kwun Tong KL, Hong Kong, 99977, Hong Kong

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
, , , contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Dear Sirs
I am writing this e-mail on behalf of Altraco Chemicals Ltd, we are one of the largest distributors of organic-based solvents in Russia and CIS countries. We import and export a wide range of Chemical products.

In October 2016 we ordered 20MT of Sodium Formate 92% and 20 MT of Sodium Formate 95% from Chems Co. Ltd (their address by that moment was: FLAT/RM ZH001 B06 29/F LEGEND TOWER 7 SHING YIP STREET KWUN TONG KL 99977.)

When we got the goods in December 2016, the powder inside bags looked queerly; color was slightly green instead of pure white.

We decided to make our own tests in independent laboratory in Russia. After checking the samples the following results were presented to us: purity of 92% Sodium Formate – turned to be 79%, purity of 95% Sodium Formate – turned to be 74%. Test report can be downloaded if necessary.

Total amount of goods were 4140 usd, but Chems Co agreed to refund us 830,15 usd only. They also refused to accept new SGS report, or take a sample or take other measures in order to make sure that quality of their goods were much worse than according to specification in the contract.

The goods are still kept at client’s stock in Russia, and as it is not fit for industrial usage.

We are not satisfied with the quality of goods received from Chems Co Ltd.

User Recommendations:



1 comment on “Chems Co Ltd

  1. Dear Readers,

    We as Chems Co., Limited should be say sorry for this to whom misunderstood us.

    Altraco Chemicals Ltd bought our Sodium formate, as Chinese mainland made Sodium formate is easily caking. And Sodium formate has no national standard, only enterprice standard. We explained to Altraco Chemicals Ltd. We asked Altraco Chemicals Ltd to take video by SGS there while getting samples, and sent by SGS, not by Altraco Chemicals Ltd themselve. They refused but only gave us a lab testing result, we asked them to take videos while testing, because our tech professor would check the problem, no cooperation either.

    This is refer to: CONTRACT No. CC20160829 dated 29th August 2016
    Preshipment SGS Testing Report Order: MNT163093GZ-A02

    This is the first time Altraco Chemicals Ltd sourced Sodium formate in China, they said, they told us they cannot sell out, we tried best to sell to our other clients, however without SGS testing result, our buyers there didn’t want to buy, because they didn’t believe that’s our own Sodium formate.
    Altraco Chemicals Ltd promised us they would sell more if we help them, and asked us to help them to reduce their cost, we agreed and returned money USD870 to them. After they getting money, they asked us to compensate all their port charges, and more and more, or they would put us in blacklist. We refused.

    All documents needed as proof we can offer.

    Thank you.
    Kindest regards
    On Behalf or Chems Co. Ltd.

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