Chems Co Ltd
Virgin Islands, British
Chems Co Ltd
FLAT/RM ZH001 B06 29/F LEGEND TOWER 7 , , Kwun Tong KL, Hong Kong, 99977, Hong Kong
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD
Destination market of order in question:
Type of Complaint(s):
, , , contract violations,
Stage of relationship with the supplier at the time of the incident:
I am writing this e-mail on behalf of Altraco Chemicals Ltd, we are one of the largest distributors of organic-based solvents in Russia and CIS countries. We import and export a wide range of Chemical products.
In October 2016 we ordered 20MT of Sodium Formate 92% and 20 MT of Sodium Formate 95% from Chems Co. Ltd (their address by that moment was: FLAT/RM ZH001 B06 29/F LEGEND TOWER 7 SHING YIP STREET KWUN TONG KL 99977.)
When we got the goods in December 2016, the powder inside bags looked queerly; color was slightly green instead of pure white.
We decided to make our own tests in independent laboratory in Russia. After checking the samples the following results were presented to us: purity of 92% Sodium Formate – turned to be 79%, purity of 95% Sodium Formate – turned to be 74%. Test report can be downloaded if necessary.
Total amount of goods were 4140 usd, but Chems Co agreed to refund us 830,15 usd only. They also refused to accept new SGS report, or take a sample or take other measures in order to make sure that quality of their goods were much worse than according to specification in the contract.
The goods are still kept at client’s stock in Russia, and as it is not fit for industrial usage.
We are not satisfied with the quality of goods received from Chems Co Ltd.