Baby Online Dress

Buyer’s Nationality:
China

Seller:
Baby Online Dress

Seller Website:
babyonlinedress.com

Seller Address:
196 High Road, , Wood Green, London, 906, United Kingdom

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Bridesmaid dress

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I ordered a royal blue bridesmaid dress for a wedding. I received a navy blue dress that looked nothing like the dress that was posted online. There was not a number to call, so I had to contact them via email. It took about 24 hours for them to respond. They told me that the only thing can do is refund me $30 for compensation and wants me to keep the dress. I explained to them that I have no use for the dress and that I needed a royal blue dress and not navy blues. They are refusing to give me a refund for the dress. It’s so sad that they would not take ownership for an error that was on their part.

User Recommendations:
The lesson I have learned from this experience is to never order directly from a company overseas via the internet. The customer service was horrible