IRICO AOTOM (HUBEI) PHOTOELECTRICITY CO., LTD

Buyer’s Nationality:
Singapore

Seller:
IRICO AOTOM (HUBEI) PHOTOELECTRICITY CO., LTD

Seller Website:
www.aotomlighting.com

Seller Address:
Aotom LED Industrial Park, , 268 Qing Zhuan Hu Lake Road, Huanggang/ Hubei, 438000, China

Initial contact with the supplier:
Introduced by a 3rd party

Type of product(s) being purchased:
Led Panel

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
South East Asia

Type of Complaint(s):
missed lead times

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We had sample being ship to us for testing and we gladly say that it meets the requirement of our client. Client requested a turnkey project in which we committed the installation date and was delay due to factory giving us reasons of delay in their production. However, after the first delay in which we are willing to pay for a higher priced courier service to fly the goods in via by express services, the bad news got worst. We were informed by the sales that the factory has further delay it and promise us a date in which the date arrives and it came in another delay. We have delay the installation work for already a week and we were inform that we cannot delay any further and factory now further delay us. We understand from the sales that the factory has been doing this for a long time and can never be on time for delivery of goods out to the committed dates. We therefore feel it is very unfair for us as a supplier that supply their goods to our customers. We have our dateline to meet and so if we have received the confirmation we need to commit to our given dates, but this factory no doubt is a listed company does not intend to keep to the commitment. I personally hereby ask of those that have dealing with this company to watch themselves for these people might not keep to their commitment.

User Recommendations: