HEFEI WIN POWER CO.,LTD

Buyer’s Nationality:
Sweden

Seller:
HEFEI WIN POWER CO.,LTD

Seller Website:
www.win-power.cn

Seller Address:
Room 301,Building C1,No.71 Tianda Road,, , Hi-tech Development Zone,, Anhui, Hefei, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
10kw-240v wind/solar hybrid controller

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
China

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
I bought a Wind / Solar Charge Controller 10KW 240V (USD 1880), it did not work properly since the first day! After hundreds of emails between us and the pictures and video, it still did not work properly. After a few months, I got a heart attack, and when I was healthy again, then the warranty period had expired! They suggested that I buy a new mainboard (USD 417) and I did, but it was exactly the same problem even though they said they have improved it and it is a new version! Then they just ignored my emails and did not respond at all!

User Recommendations:
My experience after a few failures in the China business is:
1- Never rely on what the seller says.
2- Have a clear contract terms and conditions with the invoice.
3- Always pay through Alibaba, if the seller does not want it, then ignore and do not buy there.