Buyer’s Nationality:
Malaysia

Seller:
ORI BIOCHEMICAL MATERIAL GROUP LTD., and HENAN ORI BIOCHEMICAL MATERIAL GROUP LTD.

Seller Website:
http://www.ori-chem.com/

Seller Address:
Economic Third Street High and New Technology industrial development zone,,China., , Zhengzhou City, Zhengzhou, 450000, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Soda Ash Light 99.2%

Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD

Destination market of order in question:
Other

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We had a requirement for Soda Ash Light 99.2% purity. We received sample (twice) prior to shipment, and quality was confirmed by my customer in Bangladesh. The quality met the standards required. The supplier PFI mentioned should there be any dispute on quality, they will refund in FULL. We proceeded and ordered shipment in 2 parts. We paid initial of 30% down payment to confirm the order – and balance was before shipment dispatched. Goods were done and dispatched, and we received our docs as we required. Till now, they were on regular contact, and would respond on any correction and type docs required.

When the first shipment arrived at our buyer’s warehouse, they found that the Soda Ash Light was not reacting as expected. It didnt seem anything as the sample that was sent by the supplier. They did in-house test an analysis and found that the product is some kind of salt – and didn’t had the effect of soda ash. Our customer arranged to send sample to Dhaka University to have more detailed anakysis to find out actual content of the product.

Meanwhile – We contacted supplier many times via calls and WhatsApp messages, but we were not able to reach them. Since the shipment arrived during Chinese New Year holidays, we gave benefit of doubt that they have gone back to their hometown therefore not reachable. We kept contacting them, and when we finally got them, the supplier did not respond on our quality claim, instead insisted us on sending detailed analysis report. They just kep dragging on the matter, but never willing to attend to the matter. The supplier was adamant its not an issue yet, she waiting for her boss to return, and then will be able to resolve. They only responded more – when we threatened to send back the other 2 containers from transit port as customer is upset why this matter is not resolved. Supplier sent us undertaking letter, to please proceed to clear when the other 2 containers arrive at the port. They assured other 2 containers is matching to the quality. They requested us send them sample for them to test – from the first shipment.

While we were still waiting for the other 2 cont to arrive – We have received report from Dhaka University the report on the product – and it was confirmed it is fake product. It wasnt Soda Ash. When we contacted the supplier with the report, they went missing in action. Never responded to any mails, calls or messages.

When we did more detailed search on the company, then we realised we have been cheated.

Their address is also incorrect. Beware of these scoundrels.

I was in contact with this person :
Name : Ms.Wendy
Skype ID : live:486322410
Mobile No : +8618337129790
Address: Economic Third Street, High and New Technology Industrial Development Zone, Zhengzhou City , 450000, China

We are going to check all possible ways to stop this fraud cheats from scamming any other. We are going to lodge with the China embassy, and Foreign Trade on the company on this matter. We are checking on also lodging report against them with authority in China so they can take further action on them and shut them down.

User Recommendations:
– Please visit supplier premises to confirm they are manufacturers.
– Conduct ON-SITE check using SGS or reputable companies to ensure goods delivered meets the specification.
– Try on smaller quantity before ordering full container.

 

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