Innopremium Industry Co., Limited

Buyer’s Nationality:
China

Seller:
Innopremium Industry Co., Limited

Seller Website:
https://www.hkgbusiness.com/en/company/Innopremium-Industry-Co-Limited; http://innopremium.manufacturer.globalsources.com/si/6008851524887/Homepage.htm

Seller Address:
4th Floor,No.8,Street 17th,D District,Qi Fu New Village,Zhong Cun,Panyu District, , Guangzhou , GuangDong, 511430, China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
Ceramic plate

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Sampling/Testing

User Experience:
I visited the globalsource web site and found the manufacturer for making ceramic plate. We had few conversation regarding the product and the owner was response quick and sincere in the beginning. Since, the owner promised I would get fully refund if the sample wasn’t correct and delay. I decided to put a deposit and place an order for making sample. Then, the owner promised to delivery the sample in 10 days and ended up 21 days. During that period, the owner started to response slowly, brought up lot of excuse and why the sample was delayed. The most craziest thing was the product wrapped up by the plastic bag and shipped it to United States. Without any protection, the plate was broken into pieces definitely. I asked Global Source for assistance, they didn’t replied any email.

User Recommendations:
Do the due diligence on the company, check the registered holder and license before you decided. You should check their license at Chinese government website to ensure the company is officially registered. Make sure the name of the license holder is matching the owner of the company. Please be more cautious the supplier on Global Source website. Most of their supplier didn’t have license or just an agent. I suggested to go to well-known website.