Hansamchina aka Sinocool aka Zhejiang OneTouch Business Service

Buyer’s Nationality:
Chile

Seller:
Hansamchina, Sinocool, Zhejiang OneTouch Business Service

Seller Website:
www.sinocool.com.cn

Seller Address:
The 6th floor building, No.699, Wangshang road, , Hangzhou, Hangzhou, 571, China

Initial contact with the supplier:
Introduced by a 3rd party

Type of product(s) being purchased:
Mini cooler

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Spanish Speaking South America

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #2

User Experience:
I made some business with a company called Handsamchina. They were very polite and responsible. However, a year ago, the salesperson (Flora) and the Manager (Frank) sent an email telling the company had a new import company name: Sinocool. I asked for one HC container with goods in May 2016 and we had several problems but we got the goods. We ordered another HC container from Sinocool in July 2016, paying deposit in July 17th, 2016 $6,867.00 through the company name Zhejiang Onetouch Business Service Co. Ltd.They confirmed the payment, but on August 30, I got an email from them tellyng due to G20 summit, they will postpone the order until September.Then in September they postponed the order until October and so on. In December they stopped replying my emails and my forwarder contacted them but they say the order is not finished yet.

User Recommendations:
Never order again from a supplier who has several problems to ship the first order. Try to hire a 3rd party to inspect the seller, the factory and the order itself.