U.S.I. Diamonds Co.

Buyer’s Nationality:
Australia

Seller:
U.S.I. Diamonds Co.

Seller Website:
usidiamonds.in

Seller Address:
No.#27, Vatika Colony, Badan Pura Road, , JAIPUR, Rajisthan, 302001, India

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
diamonds

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Initial contact and exchange of emails was good and efficient. Once purchase made and funds sent, no replies to my many emails requesting the shipping number were received for 3 weeks. A number of phone calls were made to USI and eventually apologies were given, shipping number emailed and after another 2 weeks, goods received. Except the goods were not those ordered and invoiced, but were much smaller diamonds ie 1 x 4.9mm rose cut instead of 6.5mm and 27 x 1.1mm instead of 26 x 1.4mm brilliant cut. The size of the stones was critical for the engagement ring I had been commissioned to make, and the stones sent to me were essentially useless to me. This was expressed to the supplier in many unanswered emails, and, again a phone call was made, more apologies given. I once more wrote explaining that the replacement of the 4.9mm rose cut with the invoiced 6.5mm was critical as they can not be purchased here in Australia. I was assured all would OK, I shouldn’t worry and a new parcel sent. Again, no shipping # was emailed to me, even after further requests, but eventually a parcel arrived. Only it contained the 26 x 1.4mm stones and no larger 6.5 mm rose cut. Further unanswered emails have been written to them explaining my dissatisfaction, so I feel my only recourse is to report them on a forum such as this and notify them of it.

User Recommendations:
Not to buy stones online from India, although I have since needed to repurchase the needed rose cut from a NY supplier and am still awaiting delivery…. maybe I haven’t learned anything at all!