Foshan Teng Xiang Furniture Co., Limited
Jili Industrial Zone, Nanzhuang, Chancheng District, Foshan City, Guangdong, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Rattan Garden Furniture
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Type of Complaint(s):
lack of labor, contract violations
Stage of relationship with the supplier at the time of the incident:
I purchased 2x 40HQ containers from this Supplier of Rattan Garden Furniture. I paid 30% upfront to start the order and before the order was shipped I visited the factory to inspect some of the pieces.
All the furniture came with a 2 year structural warranty.
Once i received the furniture, I noticed around 30 pieces where damaged and either need to be replaced or refunded. Austin (supplier) said he will replace the pieces but I would need to pay for the shipping to the UK. We agreed before placing the order he will send any replacements free of charge.
Now he is not returning any emails or messages.
Please do not use this company in China if you want quality rattan furniture.
If buying from a supplier who uses Alibaba, please use the Trade Assurance as you will have recourse to recover some of the loses you might get from buying from a supplier overseas.