Shenzhen Bestdasin Technology Industry Co., Ltd.

Buyer’s Nationality:
Israel

Seller:
Shenzhen Bestdasin Technology Industry Co., Ltd.

Seller Website:
https://bestdasin.en.alibaba.com/

Seller Address:
4 Unit, Qiaotou Industrial Park, Bao An District, Shenzen City, Guangdong, 518103 China

Initial contact with the supplier:
Direct Buy Website

Type of product(s) being purchased:
UV Printer

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Other

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I will give it in short, but can support it with the email correspondence.

Before receiving money the supplier committed to dead lines, delivery terms, responsibility for goods. After payment confirmation, delays, lack of responsibility, lost deadlines & therefor I have no need for the goods.

The goods were supplied.
1.Not in working condition
2.Missing boxes,
3.Overdue delivery

From: Oleg Ilchekes Date: 2016-09-12 15:32
To: alicelee@bestdasinprinter.com
Subject: Re: PI
this price 11295 witch UV printer accessory ? is include
2016-09-12 10:04 GMT+03:00 alicelee@bestdasinprinter.com :
Dear Oleg,
Thank you for your waiting.
Please see the PI as your reference. And may i have yours or Nir Simhon’s contact information and detail post address?
May i know your shipping port? And gross weight is about 200kg, 2 m*m, the shipment fee by sea is about usd480. The offer is the CIF Israel which has included the files fees and the transportation insurance fee.
There is a list of the value USD 1500’s accessory for your A2 0609 UV flatbed printer, it is totally free for you. And we have a long cooperative relationship with our shipment agency. It is very safe and reliable. It takes about 18-22 days by coat.

Moreover, we have some A2 0609 printer in stock and it takes only 3-5 days to prepare the goods after we receive the amount. We can take a video or pictures to show you that the goods are ready.The printer will be inspected before the package. The payment could be WU or T/T.

If you do not mind, may i know when can you arrange the payment, oleg?
Looking forward for your reply.
Best rdgs,

– notice that in your Contract PI Delivery 3 – 5 Days after receiving buyers Money.
-notice Alice Email about shipment 18-22 days by coat,
Upon that Commitment we decided to order from you,
We were supposed to deliver the printer for presentation on the 18 of th12 .
WE are now on the 12 of September that is 3 months time ,.. enough time..

alicelee@bestdasinprinter.com
Sep 21
to me
Dear Nir,
How are you?
How is everything going? Please let me know while you finish the payment. So that i can arrange the goods for you as soon as possible.
If you do not mind,may i have your contact information or Whatsapp, Skype Wechat tools id? My whatsapp is +86 13410107059 and my skype is shirleyguo@tpsbsest.com
Best Rdgs,

FAF Studio
Sep 23
to alicelee
Hi there ,
Please check,
We made the transfer yesterday, It was made to the account you gave me,
You will probably see it tomorrow,
I will have the bank slip on Sunday,
Best,
NIr

alicelee@bestdasinprinter.com
Sep 26
to me
Dear Oleg/Nir,
Thank you for your information.
The FN dept has received the money and producing departments are preparing the goods. I will update the information while i get any news.
Thank you for your support.
Best Rdgs,

• September 26 Payment received by Finance department
  Still enough time, more than 2 months to deliver.

October 10
Dear Nir,
Thank you for your email. sorry let you wait.

The machine left the workshop in the morning, I will provide you the tracking number after the forwarder provide it to me.

User Recommendations:
In case of making future business, choose a reliable supplier with recommendation. The contract should be binding and signed. The supplier must fully understand his commitments. Fines should be included in the contract in the case of late delivery. Responsibilities & dead line should be defined clearly.