Visual Stage Equipment Co. Ltd.

Buyer’s Nationality:
China

Seller:
Visual Stage Equipment Co. Ltd / www.vsledclothes.com / www.tianchuangtech.com

Seller Website:
www.vsledclothes.com / www.tianchuangtech.com

Seller Address:
Room 901-903, Building 31, Lufengheyuan, , , NO.328 Xiaoxiang Middle Road, Yuelu District, Changsha,Hunan,China Tel: +86-731-83757521 (English service), Changsha, Hunan, China

Initial contact with the supplier:
Direct Buy Website

Type of product(s) being purchased:
LED Stage Costumes

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We purchased six custom LED stage costumes in January 2016, and paid in full. The costumes arrived on time, but all six were faulty. We were back and forth with the company in China on a daily basis. They said the problem was on our side, and that we hadn’t set them up properly.

After six weeks, they company finally accepted responsibility and agreed for us to return the suits, and that they would repair them, and return them to us by the end of March.

Our client was very understanding, and we produced temporary LED product, at our own expense, to use at the events that were booked in.

The suits were never returned, and we have not received any refund. There has not been an communication from Alice or Jenny in Visual Stage Equipment Co since September.

User Recommendations:
Hold back part payment or hold the funds in Escrow until you receive the good and fully test them.