Shenzhen Greenlife LED – GL-Group

Buyer’s Nationality:
Australia

Seller:
Shenzhen Greenlife LED, GL-Group

Seller Website:
https://glgroup.en.alibaba.com/

Seller Address:
Building D801, 804 Feng Tian Chuang Xing Industrial Area No.198, North Road Xue Guang, Qin Hu,Long Hua, Shenzhen, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Hanging LED Spheres

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We purchased a large number of hanging LED Spheres for one of our clients (luxury resort in Fiji) We had it confirmed in writing the products would be waterproof (IP Level) and safe for outdoor use. On delivery and once installed the products lasted two days before water leaked into the spheres and nearly caused a fire at the resort. The factory in China admitted fault and said they would replace the parts which was 6 months ago and now the just ignore our emails and requests. We have lost thousands of dollars due to their inferior and unsafe products and wouldn’t want another company to go through what we have. The Director David Ho along with the manager Carol has treated this like a joke and the whole experience has been shocking.

User Recommendations:
Do Not Use This Company! They sell inferior products that are unsafe and we wish we had stuck to our usual suppliers and not bothered with this company. Sometimes its better to stick with what you know even if its cost’s you more when dealing with China.