Shenzhen Greenlife LED/GL-Group
Shenzhen Greenlife LED, GL-Group
Building D801, 804 Feng Tian Chuang Xing Industrial Area No.198, North Road Xue Guang, Qin Hu,Long Hua, Shenzhen, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Hanging LED Spheres
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
We purchased a large number of hanging LED Spheres for one of our clients (luxury resort in Fiji) We had it confirmed in writing the products would be waterproof (IP Level) and safe for outdoor use. On delivery and once installed the products lasted two days before water leaked into the spheres and nearly caused a fire at the resort. The factory in China admitted fault and said they would replace the parts which was 6 months ago and now the just ignore our emails and requests. We have lost thousands of dollars due to their inferior and unsafe products and wouldn’t want another company to go through what we have. The Director David Ho along with the manager Carol has treated this like a joke and the whole experience has been shocking.
Do Not Use This Company! They sell inferior products that are unsafe and we wish we had stuck to our usual suppliers and not bothered with this company. Sometimes its better to stick with what you know even if its cost’s you more when dealing with China.
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