FastFloors – Catalfamo Gallary

Buyer’s Nationality:
United States

Seller:
FastFloors – Catalfamo Gallary

Seller Website:
www.Fastfloors.com

Seller Address:
2787 E Oakland Park Blvd, Oakland Park, Fl, 33306-1647, United States

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Dark Brown Tile

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I contacted the company known as Fastfloors.com in order to locate a specific dark brown tile. After several calls they had confirmed with me that they had the tile I was looking for in hand and ready to ship. I was emailed a quote with price and shipping but it had no specifics on the tile. Under the time frame I had I chose to pay for the tile on October 18th for a ship date of no later that Nov 7th. Later I was contacted by phone to confirm a ship date of Nov 9th. They then shipped on Nov 12th, telling me the order would arrive on the 18th. Still no invoice, no data, just a phone call. When the tile arrived I discovered they had sent me a white tile. I immediately called in an attempt to see what could be done to correct this, at which time they started becoming abusive and threatening legal action. At this current time I have no tile, and they have informed me that they not only will not fill my order, but that it is my fault the wrong tile was sent and they are now charging me nearly $4,000 because it was a special order unlike what was discussed when I originally placed the order.

User Recommendations:
Even if someone seems to be legitimate, it is still possible that they are not. Some companies out there will do everything they can to take your money and they show no interest in the most basic customer service. I would suggest that if you have to order something like this, do not trust in an online search. Instead you should go to a local store and involve them. This way should something like this happen, you have others that can be involved in fixing the issues.