Hengxing Caps & Garments Co., Ltd. (Great Career)
Hengxing Caps & Garments Co., Limited
Baoding City, Hebei Province, Baigou Industrial Zone, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Custom made baseball hats
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
missed lead times, compromised intellectual property, lack of labor, contract violations
Stage of relationship with the supplier at the time of the incident:
I was continuously ignored, lied to, and promised many great things. I had them under contract to deliver the samples but they refused to work on it until after 2 weeks. They further failed to cooperate and reach a compromise. I filed a dispute and got most of my money back but I hope no one else goes through this. I was told that I would receive the product in exactly 2 weeks but after 2.5 weeks they wouldn’t even respond until I filed a dispute. My company is set back because of them, so I recommend to not go there.
Do not use this manufacturer even if it looks nicer that it really is, most likely a big scam. Going forward, I will try to find manufacturers near me rather than in China.