Hengxing Caps & Garments Co., Ltd.

I was continuously ignored, lied to, and promised many great things. I had them under contract to deliver the samples but they refused to work on it until after 2 weeks. They further failed to cooperate and reach a compromise. I filed a dispute and got most of my money back but I hope no one else goes through this.

Hengxing Caps & Garments Co., Ltd. (Great Career)

Buyer’s Nationality:
United States

Seller:
Hengxing Caps & Garments Co., Limited

Seller Website:
qianzun.en.alibaba.com/?spm=a2700.7803228.0.0.UKhQJf

Seller Address:
Baoding City, Hebei Province, Baigou Industrial Zone, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Custom made baseball hats

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, compromised intellectual property, lack of labor, contract violations

Stage of relationship with the supplier at the time of the incident:
Sampling/Testing

User Experience:
I was continuously ignored, lied to, and promised many great things. I had them under contract to deliver the samples but they refused to work on it until after 2 weeks. They further failed to cooperate and reach a compromise. I filed a dispute and got most of my money back but I hope no one else goes through this. I was told that I would receive the product in exactly 2 weeks but after 2.5 weeks they wouldn’t even respond until I filed a dispute. My company is set back because of them, so I recommend to not go there.

User Recommendations:
Do not use this manufacturer even if it looks nicer that it really is, most likely a big scam. Going forward, I will try to find manufacturers near me rather than in China.
 

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