China Yiwu Xpolo Jewelry Factory

Buyer’s Nationality:
Puerto Rico

Seller:
China Yiwu Xpolo Jewelry Factory

Seller Website:
https://xpolo.en.alibaba.com/

Seller Address:
No.17 Jianghai Road, Qianhong Industrial Area, Zhejiang, Qianhong Industrial Area, 322100, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Pokemon Brooch

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, compromised intellectual property, lack of labor, contract violations,

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Very bad experience. I placed an order for 700 Pokemon Full Colors Pins. I sent pictures via WhatsApp and told him the color {red}. He painted the Pin color orange. My customers need to be red as the Pokemon Character. Mr. Shocky Wu, the seller, asked me more money to fix his error. I refused to do it. He want an merchandise return. It is impossible because the higher fees. I agreed to pay 60$ for 233 units in color red. But he asked me 98.00$. Unfortunately Paypal go to his side and asked me to return the merchandise. That was not part of the deal.

User Recommendations:
Stop support china suppliers.