Hangzhou Feishi Electrical Co., Ltd.

Buyer’s Nationality:
China

Seller:
Hangzhou Feishi Electrical Co., Limited

Seller Website:
www.hzfeishi.com

Seller Address:
Hangzhou Feishi Electrical Co.Ltd, No.02 Huafeng Rd, Hangzhou, Zhejiang, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Air Conditioning Units x 2

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
contract violation

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
The air conditioning units arrived damaged into the UK, and were sent directly to my customer who, because of the damage refused delivery. My customer sent me 3 times pictures of the damage that I sent to the supplier (Hangzhou Feishi Electrical Co. Ltd), but they refused to accept responsibility and only offered to send me replacement casing for me to fit myself. But only after TNT re-deliver the goods to me (not the customer) and for me to take more photos of the damage!!!!!!! This is causing me time and money on delays.

User Recommendations:
Take up 3rd party contacted references