Ningbo Denlux-Shijia Home Products Manufacturing Corp.

Buyer’s Nationality:
Denmark

Seller:
Ningbo Denlux-Shijia Home Products Manufacturing Corp.

Seller Website:
http://www.china-shijia.com

Seller Address:
No. 108, South Road, Xiwu Street, Fenghua, Zhejiang, 315505 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Plastic toilet brushes

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Type of Complaint(s):
missed lead times, contract violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
The Chinese supplier Ningbo Denlux-Shijia Home Products Manufacturing Corp. tried to change the trade assurance contract we have made (and both accepted) through Alibaba. He did this in the middle of the production time.
The supplier could not meet the delivery time, so he just went ahead and changed the contract, however he also tried to change the part of the order that was covered by Alibaba’s trade assurance from 100% of the order to only 30%.

He also tried to change the fact, that the order was covered by the trade assurance all the way to delivery to us in Denmark to be only covered to the sea port in China.

None of the above had been discussed. The supplier just went ahead and changed the contract and hoping we would accept the new terms.
Instead we set up a dispute through Alibaba and requested to cancel the order and get our initial payment 30% refunded. The contact person with the supplier is Mr. Beson Yang

User Recommendations:
I learned that even a 2year Alibaba gold supplier with 3rd party inspection is not to be trusted. From now on we only do business with 7+ year gold supplier with a Alibaba transaction level of minimum 4 diamond rating (3 to 10 million $ transaction last 12 month). If these terms are not met, we will have to visit the factory our self.