Shenzhen Herculesi Technology Co., Limited
902, Huayun Road, Hefa Touzi Building, Longhua, Shenzhen, China
Initial contact with the supplier:
Direct Buy Website
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Sep.01 2016 I purchased on AliExpress.com from the merchant called Battery #1 Shop (Shenzhen Herculesi Co., Ltd) the FREE Shipping High Capacity Electric Bike Battery 48V 20Ah Lithium Battery 1000W / Rear Rack Battery with BMS 54.6V 2A Charger. The price is US $398.00 On their picture and the description I actually was able to see the Lithium Battery with so called the Rear Rack (the metal cage to carry the battery At Oct.10, 2016, finally I have received the package and have been surprised because it was not the battery I have ordered It was 24V battery with no Rear Rack. I have reported the problem to the supplier in China and what was a surprise when they send me additional bill for $150.00. Practically every my answer to sales representative was ignored.
I have no idea what kind of general advice I am able to give to other buyers. Probably buy somewhere else but still there is no guarantee that you’ll get what you have ordered.