Haining Huihao Solar Energy Technology Co. Ltd.

Buyer’s Nationality:
United States

Seller:
Haining Huihao Solar Energy Technology Co. Limited

Seller Website:
http://wyhosolar.gmc.globalmarket.com/

Seller Address:
South of Xiaohong, Bridge, North of Yuanhua Town, Haining City, Zhejiang, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Solar Hot Water Heater

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Middle East

Type of Complaint(s):
contract violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I purchased solar water heater from this supplier in China two times, first time, the tank rusted in less than 3 months, and all 15 (or so) units had to be changed at my expense, and my reputation in my local market was tarnished. Next order was placed and they provided some replacement at reduces cost. New tanks seems to do better, with higher specs. Just received the new shipment with over 60 tank sets purchased. The equipment did not have the electric water heater installed, upon attempting to install it, noticed it interferes with the pre-installed Anode protection. Had to do some machining, to make things work !!!. Costing time. Also, temperature controller is not what we ordered, and came with an electric valve for tank level control, never ordered that, and it does not have good provisions to install it.

User Recommendations:
Will never again purchase from this supplier nor his contact / sales person “Sky”. Once equipment sold, one can expect very little support… they move on to other customers …!!!