United States
Seller:
Haining Huihao Solar Energy Technology Co. Limited
Seller Website:
http://wyhosolar.gmc.globalmarket.com/
Seller Address:
South of Xiaohong, Bridge, North of Yuanhua Town, Haining City, Zhejiang, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Solar Hot Water Heater
Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD
Destination market of order in question:
Middle East
Type of Complaint(s):
contract violations
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
I purchased solar water heater from this supplier in China two times, first time, the tank rusted in less than 3 months, and all 15 (or so) units had to be changed at my expense, and my reputation in my local market was tarnished. Next order was placed and they provided some replacement at reduces cost. New tanks seems to do better, with higher specs. Just received the new shipment with over 60 tank sets purchased. The equipment did not have the electric water heater installed, upon attempting to install it, noticed it interferes with the pre-installed Anode protection. Had to do some machining, to make things work !!!. Costing time. Also, temperature controller is not what we ordered, and came with an electric valve for tank level control, never ordered that, and it does not have good provisions to install it.
User Recommendations:
Will never again purchase from this supplier nor his contact / sales person “Sky”. Once equipment sold, one can expect very little support… they move on to other customers …!!!