Buyer’s Nationality:
United States

Seller:
Zhejiang Ruige Industry and Trade Co, LTD

Seller Website:
http://www.zjruige.com/

Seller Address:
Baiyang Street, Baiyang Industrial Zone, Wuyi City, Zhejiang Provice, 321200 China

Initial contact with the supplier:
Trade Show

Type of product(s) being purchased:
Vacuum Flasks

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, lack of labor, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
We received 3 orders from this Chinese company during 5 months. 1st order – with 1/4 defected goods, 2nd and 3d orders – 100% flasks with defects. The problem is not in the color or construction, the problem was in vacuum! We received the flasks without vacuum. But we found it out only after customers started to return these flasks back with the words that the flasks do not keep cold and warm. Each order near 21,000 USD.

So far no replies from the boss of Zhejiang Ruige Industry and Trade Co, Ltd. who’s name is Yao Xuemin.

Only 1 manager at the factory and 12 workers. No qualified engineer. They say that their experience is 10 years but how to explain the terrible quality then?!
We did not get any discount, any payment return, even any apology.
We originally met this Chinese factory at Canton Fair.

User Recommendations:
Looks like Scam. The best advice I can give, is not to place orders at this Chinese supplier.

Main lesson – to present at production from beginning till finish date.