Carter & Holmes
N1510 Geneva Avenue Lake Geneva, WI 53147, N1510 Geneva Avenue, WI, Lake Geneva 53147, United States
Initial contact with the supplier:
Type of product(s) being purchased:
Silk Scarves and Silk Ties
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
I found Amy Rickel by LinkedIn. We are a silk supplier from Shanghai China，we make silk ties for Amy Rickel，she said she’s doing this business for many years and their company has more than one hundred years of history. But she is not so professional，she brings the artworks with very low resolutions, which we can not print. And she does not know much about silk scarves printing or ties making. She ordered 100pcs of ties from us and used PayPal to pay 50% deposit. When we sent them out，she said she does not like and refused to pay balance. She threaten us to use our express fee to express，or she will raise a PayPal case of the deposit and we will get nothing form her!
Under her threat，we use our express fee to express the ties. At the end, she did not pay any balance nor express fee, but raised a PayPal case about the 50% deposit anyway! After we explained the situation to PayPal，they stopped the unreasonable case.
I do business with many Americans for many years，I know Americans most are reasonable and kind. But Amy Rickel seems get angry very easy. In the emails I can see she is often use low level words and like a child. She is not professional at her work，just her relatives left the business for her，the company only have one person，it is her. So，she do whatever she want to do，also working with her is a risk. She use PayPal threaten us and do not pay balance and express fee，she is a big scam woman，she is a cheater. Although I email her many times and just reply with bad words. It is really a pity as a American in my heart like this.