Ori Biochemical Material Group Ltd.
Economic Third Street, High and New Technology Industrial Development Zone, Zhengzhou City, Zhengzhou, China
Initial contact with the supplier:
Type of product(s) being purchased:
raw material for laundry liquids
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
South East Asia
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
We bought the sample and tested it against our regular product that we want to replace.
All results were good. Repeated the tests 2 other times. Also the results were good. They were similar with the regular used product.
Sent Purchase Order #1. Did the full payment. The goods arrived.
When the goods arrived and we opened the container, the drums were old and used. When we opened the drums, the product was definitely not the same. It was very watery not pasty like the same or our regular product. It also had a sour or spoiled milk aroma. We tried to test in our formulas, but all results were bad.
Tried many emails but until now no feedback!