Spemall Yude Global Technology

Buyer’s Nationality:
United Kingdom

Seller:
Spemall Yude Global Technology

Seller Website:
www.spemall.com

Seller Address:
7b, 12 Building, Baolong Industrial Area, Longgang District, , , China, , Shenzhen, Guangdong, 518000, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Mobile phones

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
missed lead times, lack of labor, contract violations, scams, fraud

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I purchased a £300 phone off this company in China which then needed to be repaired. I also have purchased 3 other phones through them for family members. Returned phone to them and after I had to email them over 40 times and 4 months later they said it had been fixed but asked for payment and postage secure by DHL signed for. Phone lost in transit, DHL paid seller in full for lost package, seller offered me $20 or a very poor replacement. Have told them will report to local police, fraud, Embassy, Custom and excise but they could not care less. They have had 89 emails and still refuse all mediation. They deny, deceive, delay and lie absolutely atrocious company worst I have ever dealt with!

User Recommendations:
This company has zero customer service, they lie about everything and contradict themselves. Avoid at all costs as all warranties etc are worthless