Yulan Electrical Co., Limited

Buyer’s Nationality:
Bulgaria

Seller:
Yulan Electrical Co., Ltd

Seller Website:
https://yulanlighting.en.alibaba.com/

Seller Address:
1101, 1 Huangxing Rd., Yangpu Dist., Shanghai, China (Mainland)

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
LED Garden light

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Eastern Europe

Type of Complaint(s):
missed lead times, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Sampling/Testing

User Experience:
This company is fake Yulan Electrical Co., Limited. Do not buy from them.
I bought simple cuz im find client who is top 10 big company in Europe.
I paid 100% upfront and paid for DHL. They want for this lamp 113$ and for DHL 168$!

They say they will make it ready in 7 days. 9 days passed and the lamp is still not ready. Later  they said, they made the lamp, but on the same day they dropped the lamp and it was destroyed. They say they need 9 more days to fix it. I say no because I have a contract whit my client and want them to refund my money.

They do not want to refund my money though, so now I’m in dispute with ALIBABA since 1 month we talking with Alibaba and they say no to refund the money and rather fix the lamp. And finally I agreed to get the lamp because they refuse to send back my money. Today I have received the lamp but it was broken!

They lie and did not fix it. The quality of the lamp is low.

User Recommendations:
Even on Alibaba have scammers.