Raoping Raoyang Huasheng Ceramics Factory

Buyer’s Nationality:
United States

Seller:
Raoping Raoyang Huasheng Ceramics Factory

Seller Website:
http://raopinghs.en.alibaba.com/

Seller Address:
No. 38 ChangDe Road FengXi Area, Chaozhou, Guangdong, 521000 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Ceramic Coffee Mugs

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
It has been a horrible experience working with Raoping Raoyang Huasheng Ceramics Factory and I highly suggest potential buyers to stay away from this Chinese supplier. They send defective good and do nothing to correct them, leaving you out of money for the goods you paid for as well as out of profit for the items you ordered that came defective.

I placed an order with Raoping Raoyang Huasheng Ceramics Factory for 4000 mugs, half of which was to be one shape and half another shape. The mugs also had different decals placed on them. While I ordered two different mug shapes, I spent months working with the manufacturer to get one of the shapes to be the right shape and size I was looking for because the original mug sample they sent was not large enough (the other mug shape was already the right shape and size). When the order arrived, one of the mug shapes was significantly smaller than the other and smaller than what I had ordered. It was as if they completely ignored my request and the months spent working on a larger shape, and instead made the original smaller mug shape.

In addition to this problem, of the 4000 mugs I ordered, 1262 came defective with problems such as large chunks of paint missing, large dents, paint splatter marks all over the mug, wrong decal colors, wrong mug colors, and a lot had a large, red “X” printed over the decal which I still do not understand to this day. When I contacted the supplier after I inspected all the mugs and gave them a detailed analysis of all that came defective, they initially denied the amount defective. Because of their denial and knowing it was going to be difficult to have all the mugs that came defective, I decided to ask for at least 800 of the mugs to be replaced, a lot less than what came defective. The offer I received back from the supplier regarding this request was the most outrageous thing I’ve ever heard: they would agree to re-make 300 of the mugs on a separate order for me to place, and 500 on the order after that, however, I had to order at least 10000 mugs with at least 2400 of each decal design (which would come out to even more than 10000 mugs). In addition to these outrageous demands, they told me the price of the mugs would be higher for the next order as well. As we all know, it is supposed to be the exact opposite, where the more you order the lower the price per piece. Also, you can tell that I would be paying for the mugs that came defective to be re-made with their higher price per piece on the next orders. So in the end, I would be paying even more money to have a fraction of what came defective re-made. This being all at my expense for the defective goods they sent. Of course, I did not accept this outlandish, insulting offer and after numerous failed attempts at reaching a fair resolution, I took the matter up with Alibaba.com by filing a complaint.

After much back and forth with Alibaba.com and the supplier (who tried very hard to get around what they did), alibaba.com agreed in my favor and informed me that a record of the complaint would be published on the supplier’s mini-site on Alibaba.com for 90 days. After all that was said and done, in the end, the supplier only offered to reimburse me $400 and when I demanded a more fair amount since $400 was nowhere near what the defective amount cost me, they never responded back and to this day I have not received any reimbursement for the large amount of defective items they sent.

I would avoid working with this Chinese supplier at all costs!

User Recommendations:
Always have an inspection performed overseas before the goods are shipped.