Buyer’s Nationality:
Spain

Seller:
Vdisplay Science Technology Co., Limited

Seller Website:
http://kakatan1127.en.ec21.com/

Seller Address:
Rm 707, Hengye Building, Haicheng Road, Baoan District, Guangdong, Shenzhen, China

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
3 transparent displays

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
We are a Spanish company that import products from China from different providers.
and we have not had any issue up to now. This case with VDISPLAY is the first one we have ever with this bad experience.
We have a big issue with VDISPLAY to whom we purchased for first time on February 1st 2016, and they have not delivered the products and they have kept our money.

Vdisplay Science Technology Co., Limited http://kakatan1127.en.ec21.com/ has scammed to us $ 2330!!.
The name of the head contact person in this company is Kaka Tan. https://www.linkedin.com/in/kaka-tan-b8303668

We placed an order to VDISPLAY on February 1st 2016 and we prepaid for a products that were not delivered to us on the committed date, for this reason we cancelled the order, (because our customer also cancelled the order to us for this reason).

VDISPLAY refused to refund us the money and they proposed to keep the money in deposit until the products were sold by them or us in other project, or applied to a new order. We answered them with a new proposal to return to us at least the 50% of the money we paid, keeping the other 50% in deposit at VDISPLAY for a next order.

Since that moment they have not answered any of our emails or whatsapp, they are missing! Even after we threaten them with reporting this situation to the Chinese Embassy in Spain they have not answered. Today, 4 months have past since we prepaid $2,330 for nothing, and we don’t get any answer from VDisplay Science Technology Co., Limited. Curiously, we received now in August an email from this company promoting his products, and we answered asking to send us the products we had paid in February.. no answer by his side!!

We would appreciate if you can help us to recover our money.

We have the emails story..(there are also many whatsapp and Skype messages). They are based also in Honk Kong, where they produce the transparent displays we ordered.
Thanks

User Recommendations:
We shouldn’t trust 100% on the goodwill of the providers.

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import products from China, money in deposit, refused to refund, Spanish company, transparent displays, VDISPLAY, VDisplay Science Technology Co Ltd