SonoStar Technologies Co. Ltd.
#27 Yayingshi Road, 504#, C Building, Science Town, Guangzhou, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
OEM services, purchase of ultrasound unit sample
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
compromised intellectual property, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Onsite visit for meeting with owner and discussion of contractual terms for ODM and OEM services. Address of meeting at the time was only address listing for business. Following hours of discussions/interpreting, request to inspect manufacturing facility that was stated to be at same location, however, resulted in “manufacturing at another location.” First indication something was not correct.
Unable to travel to the address stated as manufacturing due to continued delay of initial meeting, travel plans required a return trip. It was agreed to initiate first production unit for quality evaluation. All certificates, ISO/CE, business licenses, etc., were copied and “appeared” to be correct and in-order, which is what led to initial production run.
3 months later, production unit was confirmed as completed with images delivered. Travel plans to China again only to arrive on-site with claim “sorry, the unit is with another client.” Not good considering manufacture design was per my company specs. Departure was extended x2 as thought a communication error with between “client” and “agent.” Delay in my company’s departure was not announced and we returned to Sonostar without notice. requested to inspect manufacturing facility, which was received with multiple excuses as to why this was not possible. After insistence, address was finally delivered after hours. Although Sonostar expected my company had to depart the following day, we traveled to the address we were given for manufacturing only to find a black-market device manufacturer actively copying other company med device units.
After some discussions with the facility, we acquired multiple copies of certificate books, licenses, etc. Outcome after having multiple 3rd party verification is still correct:
Sonostar is not licensed to produce, manufacture, of sell any medical equipment/devices. Sonostar is only licensed in china as a trade company and not medical devices, but electronic components for TV’s (according to local licenses). All licenses, TUV, CE mark, and other notified body certificates are fraudulent and use multiple correct cert numbers, but of expired or blacklisted companies.
Currently we find our product design offered by multiple suppliers with stated manufacturer of “sonostar.”
Even after receiving certificates and confirming on database links, ensure the source code of the page you are linked to is actually that of the notified body. We found that the notified body database for CE Mark and TUV had been mirrored. this likely would have been avoided if checks were not completed within China.
The cost of 2 extended trips to China are well worth it when dealing with Chinese OEM/ODM of significant value. Only saving grace on this is that the design requested was not our actual final stage production design. This allows us to launch our 3rd generation design so that it will not be comparable to a fraudulent copy.