Shenzhen Rainbow E-technology Co. Limited – Ken Xiao & Mandy Lin
Block 2, Furong Industrial, Gongle Village, Shajing Town, Baoan District, Shenzhen, Guangdong, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
I was inundated by responses to my queries for cell phones from China and quite overwhelmed by the sheer volume: I had over 200 responses and sifting through them.
Ken from Shenzhen Rainbow E-Technology Co., LTD. was persistent and sent emails every couple of days to ask if I was still interested in the products, which I initially wasn’t. After about a month of this and several conversations, I placed an order and paid through the bank. As soon as the funds were declared cleared, he went silent. That was when I knew something was wrong and I have been hassling him since for a refund.
Don’t allow yourself to be overwhelmed. Take it slowly. Do your due diligence. Search for reviews of the company and its individuals on several search engines. If it looks too good to be true, it probably is! I haven’t got my money back but I won’t stop hassling them.