Inner Mongolia Set Sail Chemical Co.,Ltd

Buyer’s Nationality:
Russia

Seller:
Inner Mongolia Set Sail Chemical Co., Limited

Seller Website:
http://www.chemqihang.com/

Seller Address:
complex building, gold branch , Xingan South Road, Saihan District, Hohhot, Inner Mongolia, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Potassium Phosphate Dibasic (K2HPO4)

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Other

Type of Complaint(s):
contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Our company was looking for a supplier of an important chemical ingredient, Potassium Phosphate Dibasic (K2HPO4), for a cheaper price. Initially, we found Inner Mongolia Set Sail Chemical on Alibaba. They introduced themselves as a chemical manufacturer, and so we requested samples of the product. When we analyzed the samples, they were of satisfactory quality. Together with the samples they also sent us their business license and ISO certificate (which, as it turned out later, was most likely falsified). Based on all information Inner Mongolia Set Sail Chemical provided, our company signed a contract for purchasing 5 tons of potassium phosphate dibasic. We made a pre-payment of 30% right after signing the contract.
The problems started when the products’ shipment date was due. First of all, Inner Mongolia Set Sail Chemical delayed the shipment by 30 days, however we payed the rest of the price as soon as the goods were loaded in port. When the product finally arrived, it turned out that it wasn’t at all what we asked for in the contract. Instead of selling 5 tons of potassium phosphate dibasic (as it was stated in the contract and invoices multiple times), they sent us 5 tons of sodium phosphate dibasic (Na2HPO4) contaminated with various other chemicals like NaCl and Calcium Carbonate! The product they sent was of no use and we suffered big losses. Inner Mongolia Set Sail Chemical also mislabeled the bags as containing K2NPO4, which makes no sense what so ever.
We tried to get in touch with them multiple times to ask for compensation, but they ignored all of our e-mails and did not answer phone calls. Based on all we know, Inner Mongolia Set Sail Chemical is NOT a manufacturer and exists only for scamming their clients.

User Recommendations:
Suppliers have to be thoroughly audited before starting any business with them.
This company was most likely set up specifically for scamming.
Beware and do not engage in any trade relations with Inner Mongolia Set Sail Chemical Co.!