Foshan Mingliang Electronic Co., Ltd. – Foshan Sanshui Yitai Trade Co., Ltd.

Buyer’s Nationality:
United States

Seller:
Foshan Mingliang Electronic Co., Ltd. – Foshan Sanshui Yitai Trade Co., Ltd.

Seller Website:
fsmle.com

Seller Address:
6th Floor Building1 No. 10 Xianxing Road, Xinan Sanshui, Foshan Guangdong, China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Aromatherapy Diffusers

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
US or Canada

Type of Complaint(s):
missed lead times, contract violations

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I found this supplier through Alibaba. Placed sample order, received and approved. Paid 30% upfront and the balance before shipment. We had a partial shipment of 200 units (out of 1,000) and the balance of goods was never shipped. It has been 9 months since we paid in full and only received 20% of the product. Over these nine months, promise to deliver goods was made 11 times with no follow through.

Due to my complaint, Alibaba has cancelled their account and they can no longer be found on this platform, but are still out there.

User Recommendations:
On the Alibaba platform, most suppliers will try to take the communication offline and then steer you toward paying direct for the merchandise. With suppliers who conduct respectful business practices, this is not a problem. There is no guarantee that just because a supplier is on Alibaba that they are to be trusted. When purchasing on Alibaba, only paying through the Alibaba site, where they hold the money in escrow, will qualify you for trade assurance. The site is cluttered and confusing and this process is easy to overlook. This was my biggest mistake and I’ve spent countless hours trying to rectify this.