Yiwu Qingge Household Goods Factory

In April 2016, 2 x 40 ft HQ containers of goods were supplied by this Chinese supplier. I personally checked the quality of some of the goods but due to the awful warehouse were the goods were stored I was unable to check all goods or check exact quantities. I was unable to be present during loading. When the goods were unloaded in destination there were some errors such as goods being shipped in the wrong container so going to the wrong customer, goods missing, etc. In total the mistakes cost me 5469, 88 USD, that I had to compensate my customer.

Yiwu Qingge Household Goods Factory, Come on China, China Wonderful,

Buyer’s Nationality:
United Kingdom

Seller:
Yiwu Qingge Household Goods Factory – Come on China – China Wonderful

Seller Website:
http://comeonchina.manufacturer.globalsources.com/, www.comeonchina.en.alibaba.comhttp://www.0086wonderful.cn/

Seller Address:
70765# shop, 7th Street, 5th Floor, 106 gate, 5th district of Yiwu Internation Market, Yiwu, JheJiang, 322000 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Various as seen on TV products

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Spanish Speaking South America

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Order #3-5

User Experience:
In April 2016, 2 x 40 ft HQ containers of goods were supplied by this Chinese supplier. I personally checked the quality of some of the goods but due to the awful warehouse were the goods were stored I was unable to check all goods or check exact quantities. I was unable to be present during loading. When the goods were unloaded in destination there were some errors such as goods being shipped in the wrong container so going to the wrong customer, goods missing, etc. In total the mistakes cost me 5469, 88 USD, that I had to compensate my customer.

I have e mailed this supplier, I have spoken to them by Skype, I have send registered mail direct to the owner Belinda Lin ( Lin KunHong ) but no replies. I also had one of my Chinese speaking assistants speak to the owner and the owner started abusing my assistant verbally.

I would suggest that any buyer to not deal with this supplier, in the 3 orders I have given them for a total of more that 180,000 USD they have proved to be inept, careless and above all, when there are problems, abusive. In all a really bad company. Please stay away from this supplier.

User Recommendations:
I have leaned to be very wary of trading companies in Yiwu and Zhejiang in general. To the put that I have had to set up my own sourcing team to deal direct with factories in this area.

 

2 comments on “Yiwu Qingge Household Goods Factory”

  1. Hello, we are customers of this company… and I do agree with Paulina, that Berlinda and her team were very helpful and cooperative with us, we received our products safe and sound the quality of the items also good as promised her prices were also good in compression to other suppliers

    Thanks

  2. This is the most unfair characterization of the Yiwu ComeOn Household Goods Factory. One has to be careful with people and businesses reputation and not take out personal mistakes and frustrations out on a business partner. Since I initially fell victim to this very review myself, I feel a strong need to follow up on this and maybe save future customers some unnecessary turmoil: I started looking for a supplier in China through Alibaba and zeroed down on a few potential ones: factories rather than trading companies, high volume of goods, checked out by alibaba, etc… ComeOn Household Goods Factory was on top of my list price wise and I really liked Berlinda’s communication style. Her English was excellent, she replied to all emails instantaneously, was available on skype morning and night, sent pictures, was friendly, funny and generally delightful to deal with. She really stood out. I was ready to go with the Yiwu ComeOn Household Goods Factory and yes, started to look for online reviews and immediately came upon this one – needless to say, I was VERY ALARMED. At the same time, I felt that I had a lot riding on my relationship with Berlinda and her factory. I wasn’t just ordering goods, I wanted some custom products made for me and I felt that Yiwu ComeOn Household Goods Factory could do the best job making those products. I believed that Berlinda understood what I wanted and would implement the best. I am so glad that I didn’t just walked away but had an open conversation with Berlinda about this. She provided me with other references of current customers and I was able to reach them via email and phone. Somehow, talking to someone was much more valuable than reading an online account. I am so glad I went with my gut feeling and trusted Berlinda and her other customers rather than this review. The work the factory did so far, has been amazing. Mind you, I am no near the size of the customer this reviewer is and still, I got the amazing top notch service, incredible amount of attention, lots of guidance and help in launching my project. I really feel that Yiwu ComeOn Household Goods Factory and Berlinda have been my partners in this journey. They made custom made products that were more than we could ever dream of – implemented as per our not so professional sketches and designs and turned them into real magnificent products. We are just starting and we very much hope that our project is going to be a big success but in a meantime, we are super happy that we have not only a great supplier but a great partner in Yiwu ComeOn Household Goods Factory and their manger there, Berlinda.

Leave a Reply