Matthew Ni, Shanghai Lailing Foreign Trade Co., Ltd.
Matthew Ni, Shanghai Lailing Foreign Trade Co;Ltd
Floor 2, Building 11, LLane2655, Tongchuan Road, Putuo District, Shanghai, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
Silk Ties and Silk Scarves
Value of the Purchase Order when the incident occurred:
Under 1,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
missed lead times, compromised intellectual property, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
I have worked with this company once before for a scarf order. There were no problems. I then placed a second order for 18 scarf samples for a customer. When the samples arrived they were not done correctly. I explained in detail what was wrong with each design. He agreed to remake samples but wanted me to pay more money. When I explained that they were not done correctly the first time he said he would pay for new samples. Still waiting for those samples. I placed an additional order for 100 ties to be shipped to Canada for an event. I sent artwork and PMS colors. I sent him 50% deposit. When he completed order on time and asked me to pay balance. I asked for picture first. He sent me a picture of box full of ties. I asked for a picture of the tie. The next day he sends me picture of tie and it is ALL WRONG COLORS!!! When I asked him about this he explained that if he used the colors I asked for, it would be blurry. I told him it was not his place to change colors without asking me. Now the ties are wrong and we have missed the ship date for the event. Mr. Ni is trying to blame me. He is very immature and unprofessional. BEWARE!!
I have learned that not all suppliers are honest or willing to accept responsibility for their mistakes. I realize now that this company in a “trade company” and not an actual factory. I think that you are better off dealing direct with the factory. Time to find a new supplier.