Prima Construction Materials

I purchased a glass handrail with Ms. Nicole Peng from Prima Construction Materials Co Ltd through the Alibaba website. It started turning into nothing less than a disaster when I´ve got an e-mail from Ms. Peng telling that the package that arrived at the port had someone else´s handrail. In fact, things were quite worse than that…

Prima Construction Materials

Buyer’s Nationality:
Brazil

Seller:
Prima Construction Materials

Seller Website:
www.primahousing.com

Seller Address:
404 AoHua Business Building, HuaRong Road, Longhua District, Shenzhen, Guangdong, 518000 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
a glass handrail

Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD

Destination market of order in question:
Latin America

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I purchased a glass handrail with Ms. Nicole Peng from Prima Construction Materials co ltd through the Alibaba website. It started turning into nothing less than a disaster when I´ve got an e-mail from Ms. Peng telling that the package that arrived at the port had someone else´s handrail. In fact, things were quite worse than that, that package contained my hardware and the glasses of a different customer. On that same e-mail, Ms. Peng asked me to go to the port, which by the way, is 200 miles away from where I live, get the 0.5 ton cargo, pay for all taxes included (about $3000), get the hardware and send the glasses back to her. I told her that I wasn´t supposed to pay for their mistake and more, but I never heard back from her. It took some time for PRIMA HOUSING send the glasses that I should use. So, I had to pay for both packages which, including storage fees, more than tripled the total expected cost (about $6000) and created a mess with customs here. Now that I´m finally installing the handrail, it came not as a surprise some missing parts, a chipped corner and more…

User Recommendations:
Don´t buy with Prima Construction!
 

4 comments on “Prima Construction Materials

  1. Hi Did they supply you with everything in the end? im ordering kitchen bathrooms and handrails from them and just want to know if its safe to do so please?

    thanks

    1. We just received our kitchen, bathroom vanities and walk in robe. They are terrible! I hope your kitchen turns out better than ours! Alan is a dishonest man!

  2. I, EDSON, have resolved the matter with PRIMA CONSTRUCTION, and no longer consider the supplier a bad supplier.
    We found a agreement and they will provide a compensation due to my losses.

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