Hebei Gangda Hardware Company Ltd.
Hebei Gangda Hardware Company Limited
Anjiazhuang Industrial Park Of Jinzhou City, Hebei, China
Initial contact with the supplier:
Introduced by a 3rd party
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
25,001 to 100,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
missed lead times, compromised intellectual property, , contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
More than 10 orders had been placed with this supplier when the incident occurred
Hebei Gangda took the order from us in may 2015. Total order was for $40,000. We paid them first deposit of $8,000 with the purchase order. After two month of purchase order supplier came back to us saying they cant find the vinyl for the order. And their supplier needs large quantity of vinyl to order the shipment. And asked for more deposit. We wired $7,000 more deposit in July. Than we kept asking every week about our shipment. They kept telling us it’s in production. Months and months passed but no shipment. Our order was for our back order and amazon shipment and were loosing sales. Than in early Jan and Feb they started giving more excuses for non-shipment. Finlay in April/May they agreed to ship. We told them at the time of shipment our person must be there so they can check the quality and pc count before shipping. But they just shipped. Shipment was due to arrive on June 30th. We told them we need them to sign a letter ensuring they will release our shipment after we pay them balance $40,000 – 15,000 deposit. They signed the legal letter and agreed to release. We paid them the final payment on June 27th. Now after they got money they are saying they need $2,000 more because they had to buy more vinyl and has stock of vinyl and we need to pay $2,000 more before they will release the shipment. Shipment is at the port in Baltimore and will go in demurrage. We are very worried as loosing $40,000 and the goodwill of our customers.
If you can avoid dont buy from Hebei Gangda Hardware Company Ltd. If you do buy than ensure:
I) you don’t pay them any deposit.
Ii) don’t agree to pay them money before you get shipment.
Iii) don’t develop any new products with them as they will not honor any non-compete contract with you and violate your contract and even go direct to customer. We had non-compete with them on one product and signed and sealed. They just ignored that and went direct to our customer.