China
Seller:
Zhengzhou Longer Machinery
Seller Website:
www.alibaba.com www.longerinc.com
Seller Address:
61 Changzhai Village Fengchan Road Jinsui Area, Zhengzhou, Henan, China
Initial contact with the supplier:
Online Supplier Directory
Type of product(s) being purchased:
candy production machines
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
This Bad Supplier was listed as a Gold Supplier at Alibaba.com. We purchased 2 pieces of equipment plus accessories based on multiple email and telephone exchanges. They sent us videos to show how the equipment was supposed to work. Many details were provided. However, it turned out that what the equipment they shipped us were so subpar and haphazardly made that they could not work at all. They were supposed to be stainless steel and food grade but they were rusted and could not be used for candy processing. We went back and filed a dispute via Alibaba.com but as you could already imagined, nothing was done to make this Supplier refund us our money or expel them from the platform. It cost us around $9000 for this transaction but even after all the equipment failed to meet the very basic standards of operating, the Supplier offered to reimburse only $300. Yes, $300, I did not miss a zero there.
User Recommendations:
You need to go there and test and see the machines yourself. You cannot rely on videos and photos. They duped you. There are BAD suppliers out there under the guises of Gold Suppliers. They will take your money and ship you garbage. It’s not like they don’t ship you anything, but what they shipped you, you could not use at all, and it will cost you more money to call someone to come and haul them away. Not joking
Customer Cristina bought machine from our company – LONGER Machinery Co., Ltd. She said the machine can’t work, in order to help her solve problem, Eva asked the picture and video of candy making machines, but no picture and video from her side. We didn’t know what happened to machines, how to solve the problems. Before delivery, our factory tested these machines, ensure the normal operation.
For the blades, our sales Eva told her blades were designed chisel too steel, without reasonable maintenance, had the risk of rust, but easy to remove
Customer bought machines from our company about 7500USD, but she asked for 9000USD return. Our factory provided several solution, after all, we wanted to help customer start their candy production. The customer denied and initiated a complaint on alibaba and was rejected due to insufficient evidence by the third party.
Hi, could I contact you for further detail? Thanks!