Duke Technologies

Buyer’s Nationality:
United Kingdom

Seller:
Duke Technologies

Seller Website:
www.duketechno.com

Seller Address:
No. 80-D, Zaveri Estate, Kathwada – Singarva Road, Ashram Rd, Ahmedabad, Gujarat 382430 India

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Machinery

Value of the Purchase Order when the incident occurred:
3,001 to 6,000 USD

Destination market of order in question:
Other

Type of Complaint(s):
compromised intellectual property, lack of labor

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I found this Indian supplier online, at the beginning everything seemed to be OK , but this supplier completely ignored my directions, and did what he wanted to do. He added freight cost in to the declaration of value of the machine which cost me more tax than it should have. And finally the machine broke the same day I start running it. They don’t provide any warranty for this machine, and completely ignored that machine was faulty, but instead of any support, they charged an extremely high price for spare parts which I now need to get this machine running!

User Recommendations:
Vary unfair supplier, stay away! It also seems that I am not the first one, as I was warned by other suppliers not to do business with them. I suppose I should have listened to them.