DE Lighting Ningbo Co., Ltd.
DE Lighting Ningbo Co., Limited
2 North Street Of Yu Village Gulin, Yinzhou District, Ningbo, Zhejiang, 315177 China
Initial contact with the supplier:
Type of product(s) being purchased:
Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD
Destination market of order in question:
Type of Complaint(s):
Stage of relationship with the supplier at the time of the incident:
We specified a specific design and type of S14d lamp holder to be used with the LED tube lights we ordered. The suppliers representative acknowledged that he understood what we required and confirmed back by email with pictures of the lamp holder we required. When the shipment arrived and was inspected we found they had send the lamp holder we had specifically ask them not to supply because it would not hold the lamp tube securely. They refused to replace the lamp holders with the lamp holders we had ordered and continued to assert that the lamp holders they had sent would work, despite not being what we ordered. Their assertion is completely incorrect and untrue. We have since sourced the correct replacement lamp holders from another supplier so that we can repair and sell the product. Fortunately for us the lamp holder was not an expensive part of the product.
I am not sure what we could have done differently, other then to engage a third party quality inspection company to inspect the goods before dispatch, however the cost to have an inspection carried out is high. We have been importing from China for many years and this is only the second time we have been let down. In our defense, we believed we had covered all the possible issues that could possibly arise and we were reassured by the supplier that they understood our requirements and would comply with these instructions.
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