Dongguan DiYou Windows&Doors Technology Co., Ltd.
United States
Seller:
Dongguan DiYou Windows&Doors Technology Co., Ltd.
Seller Website:
http://dyou.en.alibaba.com
Seller Address:
Rm. 607, Bldg. 1, No. 6, Gongye South Rd., Songshanhu Hi-Tech Industrial Development Zone, Dongguan, Guangdong, China
Initial contact with the supplier:
Search Engine
Type of product(s) being purchased:
Windows & Doors
Value of the Purchase Order when the incident occurred:
1,001 to 3,000 USD
Destination market of order in question:
US or Canada
Type of Complaint(s):
missed lead times, lack of labor, contract violations, scams & other unethical activities
Stage of relationship with the supplier at the time of the incident:
Initial Order
User Experience:
Very poor craftsmanship! Very poor attention to detail, almost like they can’t read. 5 items ordered…. 5 items damaged, configured wrong, wrong size, missing crucial parts, and more. Quoted 2 months to ship…. took 4, when products arrived wrong took an additional 5 months to screw up the order again. Turns out they are a middleman and blame others. 9 months on my home without windows….. August-May…… entire winter and almost a full year. If I were a builder I would have had my ass sued out of business had my project been delayed 9 months. I give up! Time to make sure they don’t burn someone else…… Daisy Huang and Nicole Huang…. they will never let you speak to their manager ever!
User Recommendations:
I have ordered plenty from China but this is the only company to disappoint me beyond belief. Avoid this company at all cost!!!!! You have been warned!
This company should not be in any black list . I ordered from them and received my order before than expected .parts were complete and quality product is great .
This is my 1 year anniversary of placing my order…… I have been asked to remove my posting by this company because they say it is bad for their business. So of course there would be a reason for me to remove this posting and not add more onto it, which is what I will do now…… 1 unhappy customer can cost a company many future sales rather than many future referrals.
Just to follow up, 2 windows and 3 doors were ordered……
1 door arrived correct but scratched and dented during original shipment. The company did not comment on the photos of the dinged up door and seemed to be OK with the cosmetic issue with no apology or credit.
After a supplemental shipment nearly 8-9 months after the original order date this window finally did show up configured properly, but the crate was busted open and once again the outside bottom frame was bent, fine… silicone will fix that.
The folding windows finally got the fame they needed after 8-9 months of waiting, but the window was specified clearly to fold outward on my PI and once the frame arrived I was able to begin assembly of the window. If you are not good at puzzles or mechanical like I am forget ordering one of these (NO INSTRUCTIONS! Juse a bunch of pieces that you get to figure out how it all works together) so it even took me some time to figure it out. The window opens inward and needs to carefully avoid hitting my sink. Remember, if you have a problem like this, they will not care which way the PI specifies and will consider it a complete window, because it was the correct size, and we all know that’s not how homes are designed….. just take a window or door of the correct size that opens any which way at random that they send you.
The sliding doors opened the wrong way with no handles and a finger lock to the outside (the whole point is to lock the bad guys outside not let them lock me in)
The French door is nice, however it is 7″ shorter than my PI specifies……. it was supposed to appear like a giant lived at my home with a fantastic grand doorway to the garden, but after finding out that the workers simply can not read a design schematic…… I considered myself lucky it was normal height of 82″, but 89″ was what I ordered….. so it could be much worse and been made 60″ and had to drink a potion to get out like Alice in wonderland….. I am 73″ tall.
So until this company makes things right by me, this post will remain and is absolutely accurate. If you want windows, I would highly recommend finding another supplier or absolutely make sure trade assurance is part of the deal, but still look for a different supplier. Daisy is very nice and tries, but she is only as good as her lousy company and she just can’t succeed with Donggong DiYou Windows, and Nicole the sales manager should be fired for not taking over to make this error of errors correct and quick as possible…… I complained to her and she told me to not contact her again or she would block me!
I am American and do expect what I pay for not what random item a company wants to ship me. If you want to know more or see images post to this topic or email me and I will be happy to communicate with you and share with you what I learned the hard way…….