PDM Industry Limited

Buyer’s Nationality:
China

Seller:
PDM Industry Ltd.

Seller Website:
http://pdm-industry.com

Seller Address:
742，Zhengyang Road#196, Chengyang Dist. Qingdao, Qingdai, 266109 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Metal Fasteners, Screws and Connectors

Value of the Purchase Order when the incident occurred:
12,001 to 25,000 USD

Destination market of order in question:
Australia/New Zealand

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I sourced this factory on Alibaba which come highly recommended, the factory have been trading over 4 years and have a GOLD MEMBER status on Alibaba site.
After receiving samples from the factory and signing off on PO’s, I paid a 30% deposit to start the production of my order. When shipping was due, I called them to chase the shipment, but they said they knew nothing of my order.
When I went back through the email communication, I found the sales person Kelly Yuan changed her email address to another email address that was very similar. She later claimed this was not her email, and that all communication regarding the PO’s and payments were not her and someone fake.
However after paying a private cyber crimes investigator, he found the link that the factory employee Kelly Yuan committed the crime.
The factory owner Jack Zhao isn’t taking any responsibility of his staffs actions, and is denying any involvement. He has been extremely un-operative. This matter has been filed with the authority in China with all the evidence.

User Recommendations:
Where possible, use a third party. Get business insurance. Only pay to bank accounts which have the same factory name. Make sure all payment correspondence and requests are from legitimate email contact. Don’t trust Alibaba trusted Gold Members. Alibaba don’t care about buyers in these situations, they only care about the sellers as they are the ones paying Alibaba. Private investigators are expensive but can help. Do extensive background checks on the Chinese suppliers you send money to.