Cixi Mayee

Buyer’s Nationality:
United Kingdom

Seller:
Cixi Mayee

Seller Website:
https://tvonline.en.alibaba.com/ http://www.nbmeiyi.com

Seller Address:
North industiral park of Zhouxiang, Cixi,  Ningbo, JheJiang, 315335 China

Initial contact with the supplier:
Online Supplier Directory

Type of product(s) being purchased:
Paint Zoom, X10 mop

Value of the Purchase Order when the incident occurred:
6,001 to 12,000 USD

Destination market of order in question:
Spanish Speaking South America

Type of Complaint(s):
scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
I bought Paint Zooms and X 10 Mops for a South American customer. My customer had a 33% failure rate for the Paint Zoom and 26% for the X10 mop, this caused my customer a lot of headaches as well as well as shipping costs and import charges for these goods. I asked Jasmine Jin, the owner, and June Chen, a salesperson for this company to supply a reasonable amount for goods to cover my customer’s losses. I have persisted over 2 months but as a company they keeping making excuses and fail to agree to a reasonable settlement. I have had to pay compensation to my customer to cover the cost of these product, the shipping and import costs. This is a good example of a Chinese company that offers you the world when you buy but does nothing when it is proved that their products are shoddy and have a very high failure rate. I hope that other buyers beware of this supplier

User Recommendations:
As the order was small I did not check the goods as I considered this factory to be a reliable supplier from a visit to the factory on 2015. I should have checked the goods as this would have showed the poor quality of the product before shipping.