Mmook – Goldicq Online Goods

Buyer’s Nationality:
China

Seller:
mmook, goldicq

Seller Website:
http://www.mmook.com/ + http://www.goldicq.com/

Seller Address:
94 Elder Drive, Chester, Cheshire, CH4 8PZ, United Kingdom

Initial contact with the supplier:
Search Engine

Type of product(s) being purchased:
Online Goods

Value of the Purchase Order when the incident occurred:
Under 1,000 USD

Destination market of order in question:
Western Europe

Type of Complaint(s):
missed lead times, contract violations, scams & other unethical activities

Stage of relationship with the supplier at the time of the incident:
Initial Order

User Experience:
Without prejudice,

In regard to my order, ref OrderNo:***************, you are refusing delivery despite receiving payment in full. Claiming you no longer accept Paypal, yet you accepted it when I made payment.

Your representatives also claim they will only issue a delivery after they receive a second payment, after which they will deliver my purchase and refund the first payment. This is not going to happen.

Pursuant to your own refund policy (see below) I have requested and been refused a refund. Which I’m sure is illegal even in Shanghai.

‘Return Policy
How do I get a return?
We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help.
I have not received my order. What is happening?
In the vast majority of cases, we are able to fulfill orders within the time frame given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.
How are refunds issued?
If your request for a refund is granted, we shall make a payment to your PayPal account within 12 hours.’
I have opened a PayPal dispute to reclaim my money, and the only response I have received from yourselves is one asking me to ‘close the dispute’ and then I will receive my purchase. As I am sure you know, once a dispute is closed it cannot be re-opened. So again, this is not going to happen.

I have also been refused contact with a manager, despite requesting their assistance several times. They have also ignored my attempts to contact them using your management Skype link.

User Recommendations:
Do not ever deal with this company.